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Need help?

Have you looked at our KnowledgeBase for the issue you are having?

Have you looked in the Alerts & Workflow Manual?

Have you viewed the Training Video Library? (recordings for product name KnowledgeSync)

Please fill out the form below to open a support ticket with Vineyardsoft. Here is what you can expect from us: support guidelines.

 

Fill out the following form, provide a valid email address and press Support; you will receive a ticket receipt confirmation via email.

Vineyardsoft’s uniquely affordable product is (in part) due to our use of email as our primary means of providing technical support,  as it allows our staff to serve multiple customers simultaneously. We use the phone when needed, and GotoAssist, when on-line assistance is required.

If our staff requests certain details via email, please supply them; if our staff requests that you take certain steps and report back the results, please do so. And thank you . . . for helping us help you!

Customers must be current on Maintenance and Support (M&S) to receive support. If you have any questions about the status of a customer's M&S please contact Tricia Cate: cate@vineyardsoft.com.

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