In order to obtain support you MUST be current on Maintenance and Support with Vineyardsoft Corporation for Sage KnowledgeSync. Staying current enables you to receive support and product upgrades. If you are unsure of your status, please send an email to info@vineyardsoft.com with your company information and we will let you know the expiration of your Maintenance and Support.
KnowledgeBase - Search our database of articles on KnowledgeSync.
Open a Support Incident - This is the fastest way to obtain support from Vineyardsoft. Once you fill out the form, KnowledgeSync will open a ticket for you, send you your ticket number, and your incident will then be visible to our entire support team. Please be specific about the issues you are having as the more information we have the faster we can assist you in resolving your problem.
Phone Support: Call (508) 696-6495 x150
Support Guidelines: Hours of operation and response times.
New Video: Why your Event may not be triggering
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